30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In the original packaging
You must also provide a receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at: info@deliramen.shop
Return items should be sent to the following address:
900 VAN NESS AVE, SAN FRANCISCO, CA 94109, USA
Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package.
⚠️ Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please check your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to get the product you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.
European Union – 14-Day Cooling-Off Period
For customers located in the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must still meet the return conditions: unworn, unused, with tags, and in original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
- Refunds will be issued to your original payment method within 10 business days.
- Please note, banks or credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@deliramen.shop.